
Art Store - Kasia Bialek
Shipping & Returns
We are dedicated to ensuring your artwork arrives safely and that you are completely satisfied with your purchase. Please review our shipping and returns guidelines below.
Shipping Information
• Processing Time: Orders are typically processed within 3–5 business days after payment confirmation.
• Shipping Options: Multiple delivery options and associated costs are available at checkout, based on your location and preferred speed of delivery.
• Packaging: All artworks are carefully packaged to protect them during transit.
• Tracking: Once shipped, you will receive an email with tracking details so you can follow your order’s journey to your door.
• International Shipping: We offer shipping to select international destinations. Delivery times and fees may vary; any customs duties or import taxes are the buyer’s responsibility.
Returns & Exchanges
• Return Policy: If you are not satisfied with your purchase, you may request a return within 14 days of receiving your artwork, provided it is in its original condition and packaging.
• Non-Returnable Items: Custom or commissioned pieces are not eligible for return unless damaged or defective.
• Return Process: Before sending anything back, please contact us for instructions. Once your return is approved, you will be responsible for packaging and shipping the item.
• Refunds: Upon receiving and inspecting the returned item, refunds will be processed to your original payment method. Shipping costs are non-refundable unless the item was damaged or in error.
Damaged or Lost Artwork
• Damaged Shipment: If your order arrives damaged, contact us within 48 hours with photos of the artwork and packaging. We will offer a replacement, repair, or full refund as appropriate.
• Lost Items: In the rare event that your order is lost in transit, we will work with the carrier to resolve the issue and ensure you receive your artwork.
Need Assistance?
If you have any questions about shipping, delivery, or returns, please reach out via our Contact page or email us directly. We’re here to help make your art buying experience smooth and enjoyable.